Account Services Representative - Middle Market, Senior

Your Role

The Southern California Core Account team is responsible for the retention of existing membership and the pursuit of new business within the medium to large business segment. The Account Services Representative will report to the Senior Service Manager. In this role you will be responsible for the day-to-day relationships within your book of business. You will also be responsible for identifying opportunities for membership growth and retention.

If there are any escalated issues or a need for special initiatives, you will be the point person for Blue Shield of California.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

• Requires a bachelor's degree or equivalent experience
• Requires at least 4 years related experience
• Requires a current Life Agent License with California Department of Insurance, valid California driver's license, and proof of insurance
• In-depth knowledge of the health care industry and related benefit products and services ASO contract knowledge
• Strong PC Skills and efficiency in programs like Salesforce and Microsoft office
• Comfortable with virtual meeting platforms like Zoom, Web Ex, etc.
• Bilingual in Spanish, Preferred
• Proven experience resolving complex issues and familiarity with case installation process

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.