Coordinator, Business Operations

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

• Greet and qualify touring guests, collect and validate all guest information, assign tours to Sales Agents and provide information to Sales & Marketing as necessary. (15% time)
• Provide exceptional customer service to all guests, answer phones and guest questions in a professional manner, assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation, complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system, run reports, prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures, maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare timeshare sales contracts for Sales Department and Property Owners, assist Administrative Supervisor in support of Sales Staff, prepare and maintain legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments including Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

No travel required.

• Education:
  
  High School Diploma (experience equivalent accepted).
• Knowledge and
  
  Skills:
  
  Computer skills required; proficient in Central Reservation System (CRS) or EPNY preferred.
• Technical
  
  Skills:
  
  Proficient in Microsoft Word, Outlook, Excel.
• Job
  
  Experience:
  
  One year of general office experience or one year of customer service experience.
• Performance context:
  Coordinator may make limited operational decisions when resolving owner issues or objections; decisions may impact commission, revenue recognition, contract securitization and payroll accuracy.

Coordinator is accountable to meet WCF scorecard metrics, accounting deliverables, maintain cost of sales, product yield management, and adhere to T+L Standard Operating Procedures.

• Medical, dental, vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off including 12 vacation days and 6 holidays per year, prorated based on hire date; temporary or seasonal associates ineligible for paid time off
• Sick leave in accordance with applicable laws and ordinances
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee assistance program

Generally starting at $18.17 per hour. The actual hourly rate will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.