Senior Configuration Specialist QNXT - Temp

Senior Configurations Specialist QNXT - SCAN Temp

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Senior Configurations Specialist QNXT - SCAN Temp will provide strategic guidance and support to the Configuration Department, fostering a collaborative environment and facilitating knowledge sharing. Will lead initiatives to improve processing accuracy by leveraging effective system configuration, automation, and process optimization across organizational departments.

This role will oversee the end-to-end planning, development, testing, and implementation of system configuration changes, enhancements, and replacements to ensure alignment with operational goals. Will champion for IKA & QNXT claims processing improvement projects and maximize departmental effectiveness through cross-functional collaboration and ongoing process enhancements.

• Perform software component configuration, analysis, monitoring, and performance optimization to maintain and improve Enrollment, Billing, Authorizations, Claims, Member Services, Customer Service, Capitation, Finance, and other core business systems. Represent the Configuration Unit effectively in both internal and external meetings.
• Apply strong analytical, critical thinking, and troubleshooting skills to resolve complex issues escalated from the department. Identify root causes, develop strategic solutions, and provide timely recommendations for improvements in partnership with business owners and Shared Services Management.
• Maintain accurate issue tracking logs and provide regular updates to management and stakeholders, demonstrating strong organizational and time management skills to ensure timely follow-up and resolution.
• Function as a Subject Matter Expert (SME) on system capabilities, including but not limited to benefits administration, code sets, fee schedules, coding, provider contracts, workflows, authorizations, billing, enrollment, and other business processing areas. Serve as an SME on CMS, DHCS, and other relevant regulatory agency requirements pertaining to system configuration. Address escalated issues with strategic judgment, proactively evaluate upstream and downstream impacts, and ensure adherence to all applicable regulatory guidelines and organizational standards.
• Provide guidance, training, and knowledge transfer to business partners and team members. Develop and deliver training materials, documentation, and job aids to support process consistency and system understanding. Conduct onboarding and ongoing training sessions to keep staff current on system changes and regulatory requirements.
• Lead the design, development, debugging, testing, maintenance, and enhancement of automated processes in collaboration with IT partners. Engage with stakeholders to facilitate the successful and timely implementation across all affected areas.
• Ensure that all system changes are accurately tracked, recorded, and compliant with established change control procedures. Develop and foster a customer-focused approach to strengthen…