Assistant Admissions Counselor

Assistant Admissions Counselor

Job no: 559834
Work type:
Staff

Location:

Long Beach
Categories:
Unit 4 - APC - Academic Professionals of California, Temporary, Full Time

Under the general supervision of the Associate Director of Admissions & Credit Evaluation and Admissions Counselor, this position provides student-centered counseling and guidance to prospective applicants and their families, and serves as a liaison to external partners, including high school and community college counselors. The incumbent delivers in-person services and communicates accurate information regarding established admissions policies and procedures. Working within defined guidelines, the position assists in reviewing and updating general and student-specific communications, and supports the evaluation of applications, appeals, and supporting documentation to ensure consistent application of admissions criteria.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

• Assist in providing in-depth counseling to applicants and their families. Provide accurate and timely information to High School/Community College counselors and members of the general public regarding established admissions policies and procedures. Review applications for admission, demonstrating knowledge and application of system-wide and CSULB policy regarding admissions.
• Support the coordination, review, and maintenance of Admissions communications including direct emails to students/response to tickets, and communication audits to ensure accuracy, consistency and effectiveness.
• Participate in the development of communication tools utilizing CRM platform Slate.
• Review and provide feedback to update Admissions web content, chatbot, meeting/conference materials, and presentations.

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field.

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art.

I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations .