Senior Business Analyst - Temp

Senior Business Analyst

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Senior Business Analyst acts as subject matter expert and liaison to IT and the business stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems, particularly in the space of Provider Data. The Sr. Business Analyst understands business problems and opportunities in the context of the requirements, and develops proposed workflows, metrics and desktop procedures for process optimization.

• Develop functional specifications, change requests, workflows and business processes for complex business engagements by analyzing as well as interpreting regulations, data and requirements. Ensure issues are identified, tracked, reported and resolved in a timely manner.
• Analyze business and regulatory requirements as well as existing processes for opportunities of efficiency and improved member and employee experience Communicate needed changes to development team.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution for process optimization. Work closely with internal department, IT and other shared services departments to ensure desired outcomes are achieved.
• Work closely with internal and external customers to ensure requirements are clearly understood. Perform process monitoring and auditing as needed, providing support in preparation for and during a compliance audit.
• Utilize understanding of the business issues and Provider Data challenges in order to implement successful process and policy updates. Partner with other departments to provide functional support and knowledge related to projects and system enhancements.
• Manage milestones and deliverables for complex business and systems projects in support of business production by monitoring deadlines and communicating effectively.
• Function as a functional knowledge resource within Provider Data, and assist with escalated issues and tasks, as needed.
• Lead implementation efforts. Develop implementation plans. Define test conditions and scenarios and develop accurate and complete test plans.
• Be able to lead impact analysis of new tools, technology, and process on existing workflows and data flows. Including the documentation, and analysis of Turn Around Time impacts to delivery of timely, quality data.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

• Bachelor's Degree or equivalent experience required.
• Graduate or Advanced Degree or equivalent experience preferred.
• 6-10 years of related experience as a Sr Business or Process Analyst.
• Experience in health plan or healthcare industry preferred.
• Technical expertise
  - Strong technical skills for functional area. Advanced Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL required.
• Problem…