Operations Assistant

Job Description

Our growing company is hiring an Operations Assistant in the Architectural Hardware Industry. To join our growing team, please review the list of responsibilities and qualifications. We look forward to reviewing your resume.

• Process customers orders and maintaining positive business relationships to ensure future sales carry out other tasks as requested by managers.
• Ensures the completeness and accuracy of information contained in all documents, document files, databases, and documentation systems.
• Able to use own initiative, work under pressure with conflicting priorities and work to tight deadlines while maintaining a positive, helpful attitude.
• Responsible for providing a positive customer experience that leads to improved satisfaction and sales.
• Process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products that meet the customers’ needs.
• Under the general supervision of the Operation Manager, an Operation Manager Assistant is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers.
• Analytical skills to interpret sales data to make suggestions on how to improve the sales process and ability to effectively interact with all levels of the organization.
• Self‑starter, motivated individual that can work from basic direction and not require daily overview.

• Ability to demonstrate initiative and independence in carrying out multiple tasks, strong critical thinking, creativity and problem‑solving skills.
• Ability to make confidentiality decisions, both of a limited and of a broader nature, on own initiative and must complete orders accurately and timely.
• Ability to effectively respond to a wide range of urgent requests and changes on a regular basis and additional responsibilities based on operational needs.
• Excellent written and verbal communication and ability to keep others on task.
• Experience working in with Manufacturing, Supply Chain or Distribution environment is preferred.
• Familiarity for shipment forwarding / custom declaration is preferred.
• Bilingual: speak, write and read English and Chinese preferred.
• Able to work full time, Monday through Friday 8AM-5PM.

• Opportunity to work with a privately held manufacturing company with exception core values
• Competitive pay with a structured bonus program
• Great benefit options (Medical, 401(k), Paid Time Off)
• Career growth and development opportunities

Locks and Architectural hardware manufacturer