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Head of End-to-End Member Journeys
Job in
Long Beach, Los Angeles County, California, 90899, USA
Listed on 2026-08-26
Listing for:
Blue Shield of CA
Full Time
position Listed on 2026-08-26
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Blue Shield of CA is seeking a Principal in Experience Insights & Enablement to own end-to-end journey management. You will lead journey mapping across member and customer experiences and work closely with product strategy, digital, marketing and operations to drive optimized outcomes.
The role emphasizes executive communication, cross-functional leadership, and transforming data into actionable guidance for strategic decisions in a hybrid, in-office environment.
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