Product Manager

At my Kaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California , and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With my Kaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at my Kaarma and help shape the future of automotive service.

As a Product Manager , you will own a defined product area and be responsible for delivering meaningful outcomes for customers and the business. You will partner closely with Engineering, Design, Data, Customer Success, Support, Sales, and other stakeholders to understand customer needs, shape product direction, and deliver high-quality software solutions.

This role is ideal for someone who enjoys solving complex customer and business problems, making thoughtful product decisions, and collaborating across teams to deliver meaningful outcomes. While you will receive guidance on broader product strategy, you will be expected to independently lead product discovery, prioritization, execution, and continuous improvement within your product area.

Success in this role is measured by the outcomes you create for customers and the business through strong product judgment, cross-functional collaboration, and reliable execution.

Own Customer Problems

• Develop a deep understanding of customers through research, observation, data, and stakeholder feedback.
• Clearly define customer problems and identify opportunities to improve the product.
• Validate assumptions and solutions through customer insights, experimentation, and data.
• Translate customer and business needs into prioritized product initiatives.
• Evaluate solution options and make informed tradeoff decisions based on customer value, business impact, and technical feasibility.
• Define clear product requirements, success metrics, and launch criteria.

Deliver Results

• Own initiatives from discovery through launch, measuring outcomes and continuously improving the product based on customer feedback and data.
• Partner closely with Engineering and Design to deliver high-quality software.
• Build strong cross-functional partnerships across Engineering, Design, Customer Success, Sales, Support, and Operations.
• Communicate priorities, decisions, risks, and progress clearly to technical and business stakeholders.
• Proactively identify dependencies, manage tradeoffs, and help teams stay aligned.

Take Ownership

• Independently own a defined product area with increasing autonomy, balancing short-term customer needs with long-term product health.
• Continuously improve your product management practices through feedback, learning, and data-driven decision making.

In Payments, Specifically

• Own a defined area of the payments platform end to end, which may include settlement, reconciliation against dealer accounting systems, disputes, processor integrations, or payments reporting.
• Own the economics of that area alongside the experience. Understand what we earn and what we pay, make your case in commercial terms, and quantify risk and exposure so the business can decide on it.

You do not need payments experience. You…