Account Program Manager

Rubbercraft is seeking an Account Program Manager (Aerospace) to serve as the primary point of contact for key aerospace customers while driving customer program performance, cross-functional execution, and customer satisfaction. This role partners closely with Operations, Engineering, Quality, Supply Chain, and Sales to ensure on-time delivery, timely resolution of program issues, and program success.

The ideal candidate thrives in a fast-paced manufacturing environment, has experience supporting major aerospace OEM customers, and is comfortable taking ownership of customer programs, working directly with manufacturing teams, and driving cross-functional actions to completion.

In addition to managing customer relationships, this position oversees order management activities, ERP updates, customer scorecards, and program reporting to ensure accurate execution and continuous improvement.

Rubbercraft is a trusted leader in engineered elastomer solutions serving the aerospace, defense, and industrial markets. We design and manufacture precision-molded seals, gaskets, and custom rubber components that perform in the world's most demanding environments. Our culture is built on innovation, collaboration, quality, and customer commitment.

Reports to:

Commercial Director

• Serve as the primary point of contact for assigned aerospace OEM and strategic customer accounts.
• Develop trusted relationships through proactive communication and exceptional customer service.
• Partner with customers to understand priorities, provide order updates, and resolve issues quickly.
• Lead and coordinate customer meetings, presentations, business reviews, and site visits.
• Build strong relationships across customer organizations while identifying opportunities for account growth.

• Work cross-functionally with Operations, Engineering, Quality, Planning, and Supply Chain to ensure customer commitments are met and program actions are driven to timely closure.
• Take ownership of assigned customer programs, proactively identifying risks, resolving issues, and driving cross-functional accountability to meet customer expectations.
• Monitor delivery performance, quality metrics, and customer scorecards.
• Develop and maintain Line of Balance (LOB) schedules, delivery plans, and program updates.
• Analyze backlog and demand to ensure alignment with customer requirements.
• Drive and support continuous improvement initiatives that improve customer satisfaction and operational performance.
• Maintain regular engagement with manufacturing teams and the shop floor to understand program status, address issues, and ensure commitments remain on track.

• Manage order entry, sales order revisions, engineering change orders, and ERP updates.
• Coordinate contract review and RMA workflows.
• Maintain customer portals and EDI transactions.
• Ensure customer documentation is accurate, complete, and properly maintained.

• Prepare customer scorecards, KPI dashboards, and executive presentations.
• Utilize Excel and ERP reporting tools to analyze trends and identify risks.
• Track action items and drive timely closure across departments.

• Travel to customer locations as needed (approximately 10%).
• Support additional commercial initiatives as assigned.

• 5-7+ years of experience in Program Management, Account Program Management, or a closely related customer-facing program role within aerospace manufacturing.
• Experience supporting major OEM aerospace customers such as Boeing, Lockheed Martin, Gulfstream, Northrop Grumman, Bell, GE Aerospace, RTX (Raytheon), Pratt & Whitney,…