PBX Operator

Shift & Onsite

Note:

Must be onsite. Graveyard shift - 11:00 PM - 7:30 AM Fri-Tues (Wed, Thu Off).

• Epic (patient registration & EMR)
• Hospital Call Center/Operator Experience

• Epic Registration & HIPAA Compliance

• Experience answering and directing calls in a hospital or call center environment
• Strong customer service skills using AIDET and service excellence principles
• Ability to register patients accurately in Epic while following HIPAA guidelines
• Clear verbal and written communication skills
• Ability to remain calm and professional in emergency situations
• General computer skills including EMR systems and Microsoft Office

• Bilingual (English/Spanish or English/Vietnamese)
• Hospital admitting or outpatient registration experience
• Medical terminology knowledge or coursework

• Answer, screen, and route incoming calls in a courteous and timely manner
• Provide general information including phone numbers, locations, and directions
• Operate PBX paging systems, overhead paging, security radio, and fire panel
• Register outpatient lab and direct admission patients accurately in Epic
• Follow emergency codes, paging protocols, and assist Security during emergencies
• Monitor incoming faxes, document emergency codes, and maintain accurate records

• Minimum 6 months experience as a PBX operator, hospital operator, or call center agent
• Strong customer service orientation and positive work ethic
• Ability to multitask, prioritize, and work under pressure
• Ability to train and orient new staff Reliable attendance and adherence to time and attendance policies