Customer Service Specialist Dispatcher

Position Summary

Provide support for Regional Equipment Logistics which including interfacing with equipment managers and pool customers and resolving all appropriate business issues. Centralized dispatch; responsible for receiving OTR calls from our customers and dispatching them to the local teams by way of telephone, cellphone, text message, or email.

Essential Responsibilities/Duties/Functions/Tasks

* Insure security of assets and operational integrity at local railroad ramps, and marine terminals. Ensure that approved trucker list is valid and updated.

* Inventory reconciliation.

* Handle customer inquiries on billing and equipment availability.

* Coordinate reports with customers and internal recipients.

* Scheduling mechanic repair jobs to meet customer needs

* Provide system updates for repair events via email or customers specific program, advising TRAC Services has accepted the call, arrived at the call, and completed the call

* Ensure that daily records on equipment condition are maintained and that reports on status are accurate and distributed on a timely basis.

* Ensure that migration status is reviewed and that repositioning is ordered as needed.

* Provide assistance to International Pools Analyst regarding report preparation and distribution.

* Maintain contact with Customer representatives to proactively deal with issues as they arise.

* Provide customer service/be one of the direct contacts between customers and TRAC Services

* Provide support to the local TRAC Services teams when challenges arise.

Non essential duties:

* Handle telephone inquiries as required.

* Work with Motor Carrier reps to resolve issues with customer base.

Qualifications

* Minimum two (2) years business experience

* Intermodal industry knowledge of equipment control preferred, but not required

* Strong phone voice and communication skills

* Attention to detail

* Ability to multi-task, handling multiple requests from different vendors simultaneously

* Ability to prioritize tasks and meet stringent deadlines

* Ability to identify problems, process resolution and implement action or solution timely

* Knowledge of Microsoft Excel, Internet Explorer, Word, PowerPoint & Outlook

* Ability to pass a background check and secure an E-Railsafe / TWIC badge

* Spanish speaking ability helpful, but not required

* Excellent communication skills to collaborate with others under any type of condition

* Excellent clerical and organizational skills to keep track of schedules, routes, and personnel

Work Requirements

* This position requires long periods sitting behind a desk, performing tasks on a computer.

Work Environment

This job function is performed in a terminal setting requiring normal safety precautions with strict adherence to safety policies of the facility.