Dispatcher, Customer Service​/HelpDesk

Dispatcher Responsibilities

Responsible for the timely and accurate dispatch of sub‑haulers for vehicle pick‑up and delivery while providing excellent service to customers.

• Outbound calls to pick‑up locations.
• Dispatch sub‑haulers for vehicle pick‑up and delivery within company timelines.
• Ensure sub‑haulers meet company requirements prior to dispatching.
• Outbound calls to sellers.
• Solicit business.
• Utilize cost effective vendors to meet company budget objectives.
• Educate sub‑haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with Safety and enforce regulations.
• Print checks.
• Monitor incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
• Perform other duties as assigned.

• Two years dispatch experience.
• One year customer service skills experience.
• High School Diploma or GED preferred.
• Excellent customer service skills and attitude.
• Excellent communication skills – verbal and written.
• Excellent organizational skills.
• Excellent time management skills.
• Typing speed 45 words per minute.
• Basic ten key proficiency.
• Basic math skills.
• Computer proficiency (MS Suite experience).
• Ability to operate office equipment.
• Multi‑tasking.
• Ability to work in fast paced/diverse environment.
• Strong attention to detail.
• Knowledge of geographical area and ability to read maps.
• Work with minimal supervision.
• Occasional overtime as needed.
• Bilingual skill a plus.

Pay $27.00 - $28.98 per hour.

• Medical/Dental/Vision.
• 401k plus a company match.
• ESPP – Employee Stock Purchase Plan.
• EAP – Employee Assistance Program (no cost to you).
• Vacation & Sick pay.
• Paid Company Holidays.
• Life and AD&D Insurance.
• Discounts Along with many other employee benefits.

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).