Customer Support Specialist
Listed on 2026-06-27
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, CRM System, Retail Associate/ Customer Service
Customer Success Specialist
Full-time on-site position based in Long Beach, CA.
Role OverviewThe Customer Success Specialist is responsible for managing membership processes, providing front desk support, and delivering exceptional customer service to athletes and parents. This role handles membership upgrades, downgrades, pauses, cancellations, and refunds while addressing client inquiries via email, phone, and in person. Additionally, the specialist oversees pro shop management, maintains front‑of‑house cleanliness, and assists with athlete onboarding. Strong communication, organizational, and problem‑solving skills are essential to ensuring a seamless customer experience in a fast‑paced, high‑performance training environment.
Responsibilities- Process membership upgrades, downgrades, pauses, cancellations, and refunds
- Answer athlete and parent questions via email, phone call, and in‑person
- Maintain front‑of‑house cleanliness and organization
- Oversee pro shop management, including inventory tracking and sales
- Greet and onboard new athletes and parents
- Support general administrative and customer service needs
- Minimum 1 year of customer service or administrative experience preferred
- Background or familiarity with baseball or softball (Bonus)
- Bachelor's degree (Recommended)
- Customer Relationship Management (CRM) software
- Google Suite
- Scheduling software
- Point of Sale (POS) systems
- Monday–Thursday: 12pm-9pm
- Friday: 10am-7pm
$22 - $24 per hour, plus comprehensive benefits including health insurance and paid time off.
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