Insomniac - Vans Warped Tour Long Seasonal Box Office Attendant

Job Summary

We are looking for a highly motivated self‑starter who embodies a passion for dance culture and a love for box office support.

The Box Office Attendant will provide a high level of customer service related to ticketing at the box office or ticket resolution areas.

• Actively participate in a training session for the Front Gate box office system to effectively help patrons needing assistance with their ticket order.
• Identify a customer’s order call quickly and accurately by verifying all pertinent information, including name, email, and credit card, to distribute tickets properly.
• Resolve scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with the Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast‑paced environment.
• Keep the area clean and organized.
• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event.
• Take extraordinary initiative when answering attendee questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations prior to the opening of each show.
• Report to Box Office Management.

• Preferred sales and customer service–related work experience.
• Comfortable using a computer.
• Professional interaction with all levels of individuals, including de‑escalation of situations.
• Successfully complete a background investigation and a pre‑employment drug/alcohol test.
• Maintain a valid driver’s license at all times.

• Must tolerate loud noise levels and busy environments.
• May work in drastic temperature climates.
• Willing to frequently travel to event venues during holidays, evenings, and weekend hours as required.
• Applicants must possess US work authorization and do not require visa sponsorship.

We aspire to build teams that reflect and support the fans and artists we serve. We encourage diversity and will consider qualified applicants with criminal histories in accordance with applicable fair‑chance ordinances, and we provide reasonable accommodations for people with disabilities and for religious needs. Insomniac will make reasonable accommodations in a timely, good‑faith interactive process for applicants with known physical or mental limitations or pregnancy.

Hiring salary range: $16.50–$19.00 per hour. Compensation for this position is $16.90 USD hourly. Salary determinations consider education, training, experience, location, travel, and market factors. Salary history will not be used in compensation decisions.