Insomniac - Vans Warped Tour Long Seasonal Box Office Attendant

Who Are You?

Do you enjoy dance music? Do you excel at box office sales and support? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Is this you? Read on…

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas. You will work in a fast‑paced, noisy environment and assist patrons with their ticket orders, cash and card transactions, and any ticket scanning issues that arise.

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state‑of‑the‑art lighting, pyrotechnics, sound design, large‑scale art installations, theatrical performers and next‑generation special effects, our events captivate the senses and inspire a unique level of fan interaction. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents.

The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since 1993.

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.

• Actively participate in a training session for the Front Gate box office system to effectively help patrons who need assistance regarding their ticket order.
• Quickly and efficiently identify a customer’s will‑call order by verifying all pertinent customer information, including the customer’s name, email and credit card, in order to distribute tickets to patrons properly.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast‑paced environment.
• Keep area clean and organized.
• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event.
• Take extraordinary initiative when answering attendee’s questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations prior to the opening of each show.
• Report to Box Office Management.

• Sales and customer service‑related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de‑escalate situations before they become unpleasant.
• As a condition of employment, employee must successfully complete a background investigation and a post‑offer/pre‑employment drug/alcohol test.
• Employee must maintain and carry a valid driver’s license at all times.

• Must be able to tolerate loud noise levels and busy environments.
• May work in drastic temperature climates.
• Must be willing to frequently travel to work events during holidays, evenings and weekend hours, as required, to meet deadlines.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and…