Kitchen Exhaust Cleaning Dispatcher

Overview

Academy Fire Life Safety offers national one-stop fire and life safety services through a network of self-perform districts and trusted vendor partners. Our account managers ensure clients across the country receive consistent, high-quality service for fire safety systems, combining industry knowledge with personal service and accountability. We have over 80 years in business with two decades serving hundreds of national and regional account customers, and 24/7 coverage from customer service centers in New York and California.

• Competitive compensation
• Weekly pay cycle, every Friday
• Competitive benefits including healthcare, dental, vision, life insurance, paid time off and holidays
• Company-paid short- and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program with a monetary bonus tied to the company s long-term success
• Exceptional guidance and support from managers
• Collaborative culture and environment
• Opportunity to work alongside experienced professionals in the fire protection industry

• Dispatch and coordinate client hood cleaning requests
• Follow-up on recently completed hood cleanings to ensure customer satisfaction
• Handle escalations, return trips, and urgent requests; research issues and coordinate resolution
• Manage service-level expectations, including technician arrival/departure times, job quoting, and timely updates
• Review paperwork and photos for completed hood cleanings to ensure alignment with checklists and requirements
• Work with fire officials, building departments, and other authorities having jurisdiction
• Collaborate with the Accounting Department on vendor-related payment issues to ensure timely payments
• Ensure customers are accurately invoiced per contracted agreement for recent cleanings
• Solicit and onboard new vendors in your region as needed
• Work cross-functionally with other teams and departments

• Customer service and/or dispatch experience
• Knowledge of MS Office (Outlook and Excel)
• Ability to problem solve
• Ability to work overtime when necessary
• Ability to type 30+ WPM

• Excellent verbal and written communication skills
• Detail-oriented with a focus on quality and precision
• Outcome-oriented with a strong performance mindset
• Team-oriented, cooperative, and collaborative
• Ability to multi-task in a fast-paced office environment

Successful completion of a drug test and pre-employment background screening is required. Motor vehicle records (MVR) checks are required for all driving positions. Employment is with an Equal Opportunity Employer (EOE) including disability/veterans. We look forward to discussing career opportunities with Academy Fire Life Safety. For consideration, please apply online.