Academic Support Coordinator

Job Summary

Under the direction of the Director of the Bickerstaff Academic Center (BAC) and the Assistant Director of Academic Support, the incumbent assists with providing academic support clerical assistance, clerical support for BAC programs, and general reception duties for the BAC. During the academic semesters (fall and spring) workday hours will be adjusted to meet the operational needs of the Center between the hours of 9 am to 9 pm Monday through Thursday.

• Assist the Assistant Director for Academic Support with professional execution of all aspects of tracking and maintaining BAC and University databases for student‑athlete academic support services. Assist with coordination of the tutoring program. Communicate relevant information regarding the academic support programs to interested parties (coaches, advisors, tutors, mentors, etc.).
• Provide general reception and clerical support for the front desk and study hall. Maintain the reception and study hall area of the center including but not limited to the opening and/or closing of the Center doors, greeting student‑athletes, coaches and visitors, monitoring printer paper, and keeping the area clutter free.
• Assist BAC staff with Docu Sign creation. Provide clerical support for student‑athlete programming including Academic Skills workshops and orientation programming; including but not limited to preparation of handouts and documents for the program, send communication emails to coaches and student‑athletes, create flyers, organize attendance sheets, request room locations.
• Maintain working knowledge and comply with all NCAA compliance, Big West Conference, Athletic Department and CSULB rules and regulations that apply to working with the NCAA student‑athlete population.

Bickerstaff Academic Center for Student Athletes Services

Administrative Support Coordinator I

40 hours per week (1.0 time‑base)

Temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring rate: $4,047 (Step
  1) per month.
• CSU Classification Salary Range: $4,047 (Step
  1) – $5,896 (Step 20) per month.

Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year, 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

The ideal candidate demonstrates excellent word processing and Excel skills to prepare manuals and other documents, along with strong communication and interpersonal abilities. They are highly organized, capable of multitasking, and adaptable in a dynamic environment. A professional demeanor is consistently maintained when working with faculty, staff, and students. The candidate is also experienced in engaging with a diverse university population, including student athletes, and can effectively build and maintain cooperative working relationships with CSULB staff and students.

Additionally, they are comfortable working within a high‑profile, at‑risk, and culturally diverse population.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non‑discrimination…