Insomniac - Vans Warped Tour Long Seasonal Ground Control​/Headliner Fes

Job Summary

WHO ARE YOU? Do you enjoy dance music? Do you excel at providing exceptional customer service? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of helping others. Is this you?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state‑of‑the‑art lighting, pyrotechnics and sound design, large‑scale art installations, theatrical performers and next‑generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe.

Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since its formation in 1993.

• Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose.
• Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates.
• Learn how to operate a two‑way radio and perform emergency medical calls.
• Listen attentively to the radio and respond immediately to specific calls and requests.
• Assist distressed individuals when they are in need of a helping hand.
• Memorize information provided by the event website, festival guide and staff guide to share with attendees.
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show.
• Provide support at entrance areas using megaphones to assist Headliners with directional support.

• Customer service‑related work experience is preferred.
• Experience using radios and ability to work under pressure in stressful environments is required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de‑escalate situations before they become unpleasant.
• Must be able to stand on your feet for up to four hours at a time and walk long distances.
• Must be able to lift up to 20 lbs and walk up/down stairs.

Must be able to tolerate loud noise levels & busy environments. May work in drastic temperature climates. Must be willing to frequently travel to work events during holidays, evenings and weekend hours, as required, to meet deadlines.

Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Salary Range: $17.00-$20.00 USD. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements…