Service Associate

Overview

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are:
Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Service Associate – reports to the Operations Manager. Responsible for providing a welcoming, professional, and helpful experience to all members. Greet and direct members, guests, and staff upon entry, and serve as a representative of our gym’s commitment to exceptional service. Handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey.

Duties may evolve at management discretion.

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests, and staff.

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Ability to embrace Core Values

• CPR certification required within 30 days of hire
• Must attend all mandatory trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports

California Pay Range: $16.90 — $19.50 USD

• A highly energetic and collaborative team
• A management team that supports professional development
• Free membership for the employee and one family member
• Discounted Personal Training and merchandise
• Employee referral program
• Daily Pay offered
• Competitive pay with vacation, holiday, and sick pay
• Group health, dental, vision, life, and employee assistance programs
• 401(k) with company matching
• Personal education growth options

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

CCPA policy information is available internally. EEO is The Law and related disclosures apply as required by law.

EōS Fitness participates in the government E-Verify program. Review details of this program as applicable.

For accessibility or application assistance, contact the Recruiting Help Line at the provided email or phone number, or visit the Greenhouse Candidate Portal for updates.