Customer Service Invoicing Specialist

Overview

Start your career as a Customer Invoicing Specialist at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Invoicing Specialist at Vopak.

Vopak is seeking a new Customer Invoicing Specialist to ensure excellent quality of the inventory information in the system and ensure that Company services provided to customers are invoiced correctly, completely and timely according to customer agreement(s).

• Competitive, market-based compensation package depending on your experience and knowledge.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Additional Benefits:
• Tuition Reimbursement
• Employee Assistance Program
• Accident Insurance
• Legal Plan
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Insurance
• Universal Life

• Experience in accounting or finance preferred / several years general office experience
• Minimum of 3 – 5 years customer service or administrative experience, especially in operations environment
• Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills
• Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders
• Good knowledge of customer agreements and contracts; understanding of customer key success factors for products stored with Company; knowledge of customer’s logistic processes for products stored with Company
• Experience working with Federal, state and local environmental regulations including RCRA preferred
• Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator
• Research experience; ability to create solid presentations
• Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; good team player
• Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills
• High school diploma or GED
• College courses in Business, Finance or related fields preferred

• Prepares invoices; maintains invoicing files
• Performs pricing integrity checks; determines any gross or obvious errors in billing
• Sets up recurring charges and orders for new contracts in ERP system
• Ensures customer back-charges are completed in a timely and accurate manner
• Routes credits and corrections on orders through appropriate management; inputs data

• Monitors variances between book and actual tank volumes
• Responsible for the reconciliation process
• Controls, reviews, prepares, and sends governmental reports (e.g. TTB report)
• Monitors tank volumes and contents; ensures accuracy; reports information in a timely manner
• Processes product changes in tanks in database system; orders corrections as necessary
• Updates tank strapping in database system
• Trains Operations in inventory management;
  Maintains departmental files

• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SHE principles and values; champions safety as necessary
• Takes ownership for projects or portions of projects as assigned
• Performs other duties assigned by management…