Ticket Office Coordinator

Ticket Office Coordinator (Open to CSULB Employees Only)

Apply now Job no: 560225
Work type: Staff
Location: Long Beach
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time

This position is responsible for ensuring efficient management and accurate financial accounting of ticket sales for the centralized Carpenter Center Ticket Office (CCTO). The CCTO is responsible for the selling and accounting of all ticket for the College of the Arts and any other related functions held in the Carpenter Performing Arts Center, Martha

B. Knoebel Dance Theatre, Gerald R. Daniel Recital Hall, University Theatre, Studio Theatre and off-site theatres, as required.

• Oversee daily support operations for the ticketing office.
• Maintain Carpenter Center customer database and communication.
• Provide assistance and guidance to all non-campus users of COTA performance venues in printing, distributing and selling tickets to licensed events.
• Serve as direct supervisor of ticket office student staff.
• Assist in planning and implementation of strategies to increase all ticket sales for all College of the Arts venues and departments.

Carpenter Performing Arts Center

1.0 time-base, 40 hours per week.

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Guest Services and Sales Professional I

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range:
  The hiring range for this position is $4,198 (Step
  1) - $5,017 (Step 10) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range:
  The CSU Classification Salary Range for this position is $4,198 (Step
  1) - $6,115 (Step 20) per month.

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

This position brings comprehensive experience in ticketing, box office, and event operations, with a strong ability to manage the daily functions of a high-volume ticket office. They are skilled in overseeing seating configurations, pricing strategies, sales reporting, and event setup while ensuring the accuracy of ticketing materials, advertisements, and operational requirements. They demonstrate exceptional attention to detail in maintaining inventory, tracking revenue and ticket activity, coordinating group sales, and supporting patron needs through effective problem-solving and customer service.

They build and maintain positive working relationships with internal departments, performing arts organizations, staff, clients, and community partners while supporting the successful execution of campus and public events.

This position also possesses experience managing customer databases and patron communications, including subscription renewals, event notifications, ticketing links, and marketing-related materials. They are committed to maintaining data integrity, ensuring compliance with mailing standards, and collaborating with marketing teams to enhance customer engagement and accessibility to ticketing services. Their strong organizational skills enable them to manage multiple projects simultaneously while ensuring accurate and timely communication with patrons and stakeholders.

In addition, the successful candidate works effectively with both on-campus and external event promoters, providing guidance on ticket sales processes, event logistics, policies, and deadlines. They are adept at coordinating with clients and campus partners to support licensed and university events, leveraging customer feedback and cross-functional collaboration to improve service delivery and the patron experience. Their ability to communicate clearly and build productive partnerships contributes to the success of a diverse range of performances and special events.

This position also demonstrates leadership and supervisory capabilities, with experience training, scheduling, and supporting student employees in a customer-focused environment. They foster a collaborative and accountable workplace culture, ensuring staff are…