Event Staff

Job Details

Job Location:

Palos Verdes Estates, CA 90274
Position Type:
Seasonal
Salary Range: $20.00 - $20.00 Hourly

Palos Verdes CA | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception.

When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning Applicants:
If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

As a Seasonal Event Staff Member, you will play an essential role in delivering seamless, thrilling, and memorable experiences for every guest. You will bring energy, attentiveness, and professionalism to ensure the event runs smoothly—guiding guests, managing crowd flow, and maintaining the immersive atmosphere that defines our attraction. Working collaboratively with fellow team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories.

• Traffic Flow Management
• Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
• Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
• Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.
• Customer Service
• Deliver friendly, professional assistance at every interaction.
• Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
• Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.
• Event Operations
• Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
• Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
• Support special event needs as they arise to create a seamless experience behind the scenes.
• Safety and Security
• Stay alert for safety hazards and report them immediately to management.
• Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
• Respond calmly and efficiently in emergency situations.
• Communication
• Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
• Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

What You Bring

• Must be 18 years of age or older at time of hire
• Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)
• Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable
• Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction
• Positive attitude, strong communication skills, and a team-first mindset
• Ability to stay calm and focused in fast-paced, high-volume situations

• Hourly Rate: $20.00 hr
• Employment Type:
  
  Seasonal/Temporary
• Expected Season Duration:
  Late September – Early November 2026
• Work Schedule:
  
  Evenings, weekends, and holidays required during operational season
• This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this…