Lead Uniform Associate

SUMMARY:

The Lead Uniform Associate serves as the operational lead and subject-matter expert for the Uniforms Department. This position provides daily direction, guidance, and support to Uniforms Associates while ensuring consistent and efficient uniform operations, inventory management, issuance, fittings, alterations, and internal customer service. The Lead serves as a key point of contact between Uniforms, Seamstresses/Tailors, Human Resources, and departments across the property.

The Lead Uniform Associate works closely with the HRBP and HR Administrative Assistant to ensure uniform needs are communicated accurately and timely. The HR Administrative Assistant is responsible for processing orders and vendor coordination, while the Lead provides the operational knowledge, inventory information, recommendations, and priorities necessary to support the ordering process. This position requires extensive knowledge of uniform operations, excellent communication and leadership skills, strong organization, sound judgment, and the ability to build effective working relationships.

ESSENTIAL

RESPONSIBILITIES AND DUTIES:

(Specific areas of responsibility including, but not limited to)
Operations & Inventory:
• Serves as the primary operational resource and subject-matter expert for the Uniforms Department.
• Maintains extensive knowledge of uniform standards, garment types, sizing, fittings, alterations, garment care,and department-specific requirements.
• Oversees daily Uniforms operations, including issuance, exchanges, returns, fittings, and inventory organization.
• Monitors inventory levels and par requirements and identifies current and anticipated uniform needs.
• Conducts regular inventory counts and maintains accurate inventory and assignment records.
• Ensures uniforms are properly stored, maintained, organized, and available for issuance.
• Identifies operational issues and proactively works to resolve them or escalates them appropriately.
• Ensures Uniforms work areas and equipment are maintained in a safe, clean, organized, and functional condition.

Vendor, Communication & Administrative Support:

Serves as the primary liaison between Uniforms, Seamstresses/Tailors, the HRBP, and HR Administrative Assistant. Communicates uniform needs, priorities, inventory concerns, and anticipated requirements to the appropriate HR team member.

Provides accurate operational information and recommendations to support timely and efficient ordering.

Coordinates with Seamstresses/Tailors regarding fittings, alterations, repairs, garment requirements, and priorities.

Communicates with departments regarding uniform requirements, availability, fittings, exchanges, and related concerns.
• Ensures requests and concerns are followed through and communicated to the appropriate party.
• Maintains professional, respectful, and solution-focused communication when addressing concerns or competing priorities.
• Escalates employee relations, performance, conduct, policy, or personnel concerns to the HRBP or designated people leader. Leadership & Staff Support:
• Provides daily leadership, direction, and prioritization to Uniforms Associates.
• Assigns and coordinates daily work based on operational needs and priorities.
• Trains and coaches team members on Uniforms procedures, inventory practices, customer service, and department expectations.
• Serves as a positive role model for professionalism, accountability, teamwork, and communication.
• Promotes a respectful, collaborative, and productive work environment.
• Identifies training needs, operational challenges, and performance concerns and communicates them to the appropriate people leader.
• Supports onboarding and cross-training of Uniforms team members.
• Provides constructive…