Director Financial Aid

Overview

The Director of Financial Aid is responsible for overseeing campus financial aid operations, including loan default management and student account activities. This role ensures compliance with federal, state, and institutional policies while delivering a student-centered experience that supports retention and success. Leads a high-performing team, the Director provides guidance to students and families on financial aid options, collaborates with internal departments and external agencies, and develops and delivers strategies to enhance financial aid delivery and operational excellence.

• $15,000.00 Sign on Bonus
• $ per year
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

• Lead and manage campus financial aid operations, ensuring compliance with federal, state, and institutional regulations
• Hire, train, supervise, and evaluate financial aid staff, fostering a positive, student-focused environment
• Oversee the financial aid and student account administration of funding programs, including grants, loans, scholarships, and work-study opportunities
• Provide financial aid and literacy guidance to students and families throughout the student journey.
• Collaborate with Admissions, Student Services, Registrar, and other departments to effectively support students
• Drive a culture of integrity and accountability to ensure compliance with internal policies and external agency regulations
• Focus on increasing student satisfaction through streamlined and effective financial aid operations
• Continually improve operational efficiencies to ensure accuracy and compliance with all regulations
• Prioritize optimizing delivery mechanisms to support seamless financial aid processing and administration
• Facilitate regular, meaningful two-way communication to achieve productive agreement and solution by defining objectives, addressing issues, and removing potential obstacles for all parties
• Determine trends and key metrics to evaluate effectiveness of initiatives and support to business goals and adjust strategies accordingly
• Identify complex problems and review related information to develop and evaluate options and implement solutions
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

• Bachelor’s degree in finance, accounting, business or a related field (required) - Master’s in related field (preferred)

• Ten (10) years' professionally relevant experience within a post-secondary school (required)
• Five (5) years in a supervisory role (required)
• Title IV proprietary education experience (required)

• Five (5) years’ experience in Title IV Administration (preferred)
• Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed

• Proficiency in managing financial aid programs and budgets
• Proficient in financial aid management software and systems
• Strong knowledge of federal and state funding programs, including Veterans Affairs, loans, grants, and scholarships
• Change management skills and able to lead the team through continuous process improvement
• Exceptional listening and conflict resolution skills
• Understand the implications of new information for both current and future problem-solving and decision-making

• Ability to stay current with best practices and trends in federal and state financial…