Healthcare Navigator Veteran Homeless and Mental Health Services

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low‑income and no‑income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition‑age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self‑care and can enjoy a 35‑hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team‑oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

35 hours per week / $25.00 - $26.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.)

Under direct supervision of the Program Director provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs.

This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Association’s operations. MHA is an equal opportunity employer and service provider.

The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
• Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA).
• Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
• Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Receive internal referrals from team and conduct initial assessments.
• Work closely with veterans to assist in connecting to appropriate healthcare resources.
• Participate as needed in the development of the veteran’s care plan.
• Periodically review effectiveness of resources and make modifications as needed.
• Monitor veteran’s progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate.
• Knowledge of social service resource systems and self‑help intervention strategies.
• Crisis intervention and conflict…