Case Manager

The In‑House Case Manager is an on‑site Part‑Time position responsible for delivering coordinated, patient‑centered care exclusively within our clinic. Working directly alongside our in‑house clinical team, the In‑House Case Manager conducts patient assessments, develops individualized care plans, facilitates access to internal and community resources, and supports continuity of care from intake through discharge. This role requires a minimum of a Bachelor's degree in a human services or healthcare‑related field.

The ideal candidate is a compassionate and organized professional who is committed to patient advocacy, skilled at building relationships across disciplines, and thrives in a structured, in‑house clinical environment. All work for this position is performed on‑site at our clinic location.

• Conduct comprehensive biopsychosocial assessments for new and existing in‑house clients.
• Identify clinical, social, behavioral, and financial barriers that impact client care within the clinic setting.
• Develop, implement, and regularly update individualized care plans in collaboration with the in‑house clinical team.
• Monitor client progress on‑site and revise care plans based on evolving needs and clinical recommendations.

• Serve as the primary in‑house point of contact for clients navigating clinic services.
• Coordinate referrals to internal providers, in‑house specialists, and ancillary services.
• Facilitate clear communication among in‑house clinical team members to ensure integrated, gap‑free care.
• Track appointments, follow‑up visits, and treatment milestones to maintain continuity of in‑house care.
• Support transitions of care, including hospital discharges, step‑down placements, and community reintegration, coordinated from within the clinic.

• Connect clients and families with community resources, including housing, transportation, financial assistance, food support, and social services.
• Assist clients in understanding and accessing their insurance benefits and prior authorizations.
• Advocate on behalf of clients within the in‑house program and with external providers, agencies, and payers.
• Maintain a current and organized directory of local and state community resources, accessible to the in‑house team.

• Maintain accurate, complete, and timely case management documentation in the clinic's electronic health record (EHR).
• Ensure all in‑house documentation meets applicable regulatory, accreditation, and payer requirements.
• Prepare case summaries, progress notes, and discharge planning documents as required.
• Participate in in‑house quality assurance reviews, compliance audits, and performance improvement activities.

• Attend and actively contribute to in‑house clinical team meetings, treatment planning conferences, and case reviews.
• Collaborate with in‑house clinical staff to identify high‑risk clients requiring additional monitoring or intervention.
• Communicate client updates and care plan changes clearly and in a timely manner to relevant in‑house team members.
• Support new client onboarding and orientation to available in‑house clinic services.

• Build and sustain therapeutic, trust‑based relationships with clients and their families or support systems.
• Educate clients and families on in‑house care plan goals, available services, and expected next steps.
• Address client concerns, barriers, and grievances in a compassionate and timely manner.
• Empower clients to actively participate in and advocate for their own in‑house care.

• Bachelor's degree (BA or BS) in Social Work, Psychology, Counseling, Human Services, Sociology, Nursing, Healthcare Administration, or a closely related field
• Minimum 1–2 years of experience in case management, care coordination, social services, or a closely related clinical or human services role
• Availability
  
  Required:
  
  Monday – Friday: 3:00 PM – 7:00 PM | Saturday & Sunday: 9:00 AM – 3:00 PM
• Demonstrated ability to conduct patient assessments, develop care plans, and connect individuals with community resources within an in‑house clinical setting
• Experience working with diverse client populations across varying backgrounds and needs
• Comfortable working in a structured, in‑house, on‑site environment
• Experience in behavioral health, substance use treatment, primary care, or specialty clinical settings
• Proficiency with electronic health records (EHR) and standard clinical documentation platforms