Case Manager

The In-House Case Manager is an on-site Part-Time position responsible for delivering coordinated, patient-centered care exclusively within our clinic. Working directly alongside our in-house clinical team, the In-House Case Manager conducts patient assessments, develops individualized care plans, facilitates access to internal and community resources, and supports continuity of care from intake through discharge.

This role requires a minimum of a Bachelor’s degree in a human services or healthcare-related field. The ideal candidate is a compassionate and organized professional who is committed to patient advocacy, skilled at building relationships across disciplines, and thrives in a structured, in-house clinical environment. All work for this position is performed on-site at our clinic location.

• Conduct comprehensive biopsychosocial assessments for new and existing in-house clients.
• Identify clinical, social, behavioral, and financial barriers that impact client care within the clinic setting.
• Develop, implement, and regularly update individualized care plans in collaboration with the in-house clinical team.
• Monitor client progress on-site and revise care plans based on evolving needs and clinical recommendations.

• Serve as the primary in-house point of contact for clients navigating clinic services.
• Coordinate referrals to internal providers, in-house specialists, and ancillary services.
• Facilitate clear communication among in-house clinical team members to ensure integrated, gap-free care.
• Track appointments, follow-up visits, and treatment milestones to maintain continuity of in-house care.
• Support transitions of care, including hospital discharges, step-down placements, and community reintegration, coordinated from within the clinic.

• Connect clients and families with community resources, including housing, transportation, financial assistance, food support, and social services.
• Assist clients in understanding and accessing their insurance benefits and prior authorizations.
• Advocate on behalf of clients within the in-house program and with external providers, agencies, and payers.
• Maintain a current and organized directory of local and state community resources, accessible to the in-house team.

• Maintain accurate, complete, and timely case management documentation in the clinic's electronic health record (EHR).
• Ensure all in-house documentation meets applicable regulatory, accreditation, and payer requirements.
• Prepare case summaries, progress notes, and discharge planning documents as required.
• Participate in in-house quality assurance reviews, compliance audits, and performance improvement activities.

• Attend and actively contribute to in-house clinical team meetings, treatment planning conferences, and case reviews.
• Collaborate with in-house clinical staff to identify high-risk clients requiring additional monitoring or intervention.
• Communicate client updates and care plan changes clearly and in a timely manner to relevant in-house team members.
• Support new client onboarding and orientation to available in-house clinic services.

• Build and sustain therapeutic, trust-based relationships with clients and their families or support systems.
• Educate clients and families on in-house care plan goals, available services, and expected next steps.
• Address client concerns, barriers, and grievances in a compassionate and timely manner.
• Empower clients to actively participate in and advocate for their own in-house care.

• Bachelor’s degree (BA or BS) in Social Work, Psychology, Counseling, Human Services, Sociology, Nursing, Healthcare Administration, or a closely related field
• Minimum 1–2 years of experience in case management, care coordination, social services, or a closely related clinical or human services role
• Availability
  
  Required:
  
  Monday – Friday: 3:00 PM – 7:00 PM | Saturday & Sunday: 9:00 AM – 3:00 PM
• Demonstrated ability to conduct patient assessments, develop care plans, and connect individuals with community resources within an in-house clinical setting
• Experience working with diverse client populations across varying backgrounds and needs
• Comfortable working in a structured, in-house, on-site environment
• Experience in behavioral health, substance use treatment, primary care, or specialty clinical settings
• Proficiency with electronic health records (EHR) and standard clinical documentation platforms