Client Care Coordinator

Join to apply for the Client Care Coordinator role at First Light Home Care

• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Exceptional support team
• Comprehensive paid training
• Competitive salary
• Flexible schedule

This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.

• Manage day-to-day office and field operations to ensure quality assurance of services.
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes.
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services.
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs.
• Supervise and coach caregivers and conduct performance appraisals.
• Complete appropriate visit records on time and according to policy.
• Visit prospective clients after referrals are made to introduce First Light Home Care and on an ongoing basis as needed.
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

• Associate degree (A.A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• CA registered Home Care Aide.
• Successful management experience preferred.
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required.
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image.
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public.
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the First Light Home Care Support Center.

Entry level

Full-time

Health Care Provider

Home Health Care Services