Provider Relations Manager

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
** The Job
** The Provider Relations Manager will be responsible for building and maintaining effective provider relationships with medical groups and their associated primary care physicians, specialists, hospitals and ancillaries. This role will manage a team of locally based Provider Relations individuals across SCAN’s Southern California market.

The job entails partnering closely with Network Management Contracting counterparts to facilitate an integrated provider onboarding process, conducting provider awareness and orientation about SCAN Health Plan, ongoing education and outreach, relationship building with office staff and providers, and quarterbacking the overall relationship including acting as the liaison with cross-functional stakeholders across reporting needs, performance monitoring, issue resolution, and clinical programs or growth efforts with the medical group and their providers.  

There will be daily interface with office staff and providers, as well as interactions with corporate leadership at medical groups and constant collaboration with internal stakeholders to effectively establish and maintain a positive provider experience and resolve escalated issues in a timely manner.
** You Will
*** Serve as primary contact for Southern California medical groups and their associated primary care physicians, specialists, hospitals and ancillaries and act as a key liaison between the group/providers and health plan.
* Closely partners with Network Management Contracting to facilitate an integrated onboarding experience, leading project management planning for cross-functional onboarding efforts and establishing a robust playbook.
* Establish and maintain excellent relationships with the provider network, with in-market travel to meet with medical group corporate leadership/providers and support the locally based Provider Relations individual(s) as needed.
* Manage oversight of the locally based Provider Relations team including tracking of office staff and provider orientations, ongoing education and engagement tactics, quality and performance trainings and participation in relevant programs, driving growth strategies, as well as relationship building both virtually and via onsite visits.
* Investigates and responds to escalated provider concerns and issues. Monitors trends or insights and partners with Network Operations on developing new processes for improvement.
* Represents as a key business leader for driving forward initiatives to improve the provider experience with SCAN.
* Supports creation and improvement of templates for educational materials and formal presentations to support provider touchpoints and initiatives.
* Partners with cross-functional teams to have quality performance monitoring of the provider network, and liaison for actions that need to be taken for improvement or learnings.
* Coordinates data extracts and data analysis interpretation.
* Partners with other in the Network Management departments on having…