Community Support Case Manager , II, III

Job Summary

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, or III is responsible for managing and overseeing all case management activities related to the assigned programs. This position focuses on client-centered care, providing support to individuals and families in navigating resources such as housing support, social services, and other community-based resources.

This role emphasizes trauma-informed care, ensuring that services are delivered in a compassionate and understanding manner, and ensures timely and accurate service delivery while maintaining a holistic approach to client needs.

• Program Oversight & Compliance
  • Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
  • Fulfill program or contract requirements as directed by the Program Director/Manager.
• Client Support & Case Management
  • Provide culturally responsive and empathetic care, maintaining appropriate boundaries while serving clients and the community.
  • Ensure client eligibility for services and assess client needs.
  • Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and collaboration with community resources.
  • Monitor and track client charts monthly, ensuring that service provision is documented and compliance is maintained. Follow up on charts not in compliance.
  • Complete timely, accurate documentation in accordance with program policies and guidelines.
• Confidentiality & Reporting
  • Securely store client charts and always maintain confidentiality.
  • Complete Incident Reports within 24 hours of an incident.
  • Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
  • Follow all HIPAA compliance standards to ensure privacy and confidentiality.
• Other duties may be assigned as needed.

• Program Oversight & Compliance
  • Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
  • Fulfill program or contract requirements as directed by the Program Director/Manager.
• Client Support & Case Management
  • Provide culturally responsive and empathetic care, maintaining appropriate boundaries while serving clients and the community.
  • Ensure client eligibility for services and assess client needs.
  • Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and collaboration with community resources.
  • Monitor and track client charts monthly, ensuring that service provision is documented and compliance is maintained. Follow up on charts not in compliance.
  • Complete timely, accurate documentation in accordance with program policies and guidelines.
• Administrative Support
  • Attend all scheduled meetings, supervision sessions, and training.
  • Submit timecards, time‑off requests, and activity logs in a timely manner.
  • Provide required reports to the Program Manager or Coordinator according to the established schedule.
  • Provide back‑up support to other staff as needed.
• Quality Assurance & Networking
  • Participate in Peer Review chart audits to ensure quality service delivery.
  • Develop and maintain a network of resources and referrals appropriate for client needs.
  • Schedule visits with service providers and guest speakers for client education and support.
  • Engage in outreach activities, network‑building events, and community resource fairs to expand referral networks and linkages to resources.
• Other duties may be assigned as needed.

• Provide back‑up for other staff as needed.
• Participate in Peer review chart audits.
• Develop and utilize a network of resources and referrals appropriate for clients.
• Schedule visits for service providers and guest speakers.
• Facilitate De‑Escalation and Crisis Intervention with clients.
• Assist in training volunteers and interns.
• Participate in outreach activities, network engagement opportunities, and community resource fairs to expand referral loops and linkages to access…