Resident Services Coordinator - SH

Position Title

Resident Services Coordinator

Supportive Housing

Non-Exempt

This position works with veterans, transitional youth, and those who have experienced homelessness.

To ensure resident safety, all staff who work directly with residents undergo background checks and fingerprinting.

$21.68 to $25.51 per hour

The full pay range is included in this posting to provide transparency and to reflect the potential for future compensation growth within the organization. New hires are placed within the preferred hiring range, based on their qualifications, experience, and alignment with the internal equity of existing staff members. Exceptions are considered only in rare cases where a candidate possesses highly specialized skills or expertise that are difficult to find in the market and are directly aligned with the position description.

Medical/ Dental/ Vision; 401(k) with match; life insurance; long term disability coverage; medical and dependent care FSA.

The Resident Services Coordinator is responsible for hands‑on implementation of Linc Housing’s Resident Services permanent supportive services model and to assess the need for additional partnerships, programs and policies to support housing stability and the overall health of the community. The Resident Services Coordinator is responsible for maintaining strong relationships with residents and being a familiar member of the community while also working closely with property managers, service provider, and other staff members to design, market, and implement resident services that meet the needs of the community.

This position is also responsible for developing policies, protocols and best practices with member of the Collaborative groups.

• Provide services to residents operating under an effective service delivery philosophy and uses a core set of principles to drive an approach that provides flexible services and support to all residents.
• Engage in a community assessment process, including surveying residents, and identifying community assets and partners.
• Design, market, and provide programs and services that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
• Promote and educate on financial stability, housing stability and healthy community integration which may be accomplished through collaboration with property management, field staff and outside Supportive Services Providers.
• Develop trusting relationships with residents through door‑to‑door outreach and community building activities.
• Provide supportive services to include referrals for benefits, counseling and advocacy, mental health care and support for physical health care and substance abuse services.
• Provide ongoing outreach and engagement to the residents, local agencies and businesses to promote services or needs.
• Oversee work performance of interns and volunteers as identified for specific sites; provide training as needed to deliver services and resolve issues.
• Report monthly activities and expenditures, prepare written reports and correspondence on program impact, and update data systems as needed.
• Provide group and one‑on‑one activities as well as in‑home services.
• Represent Linc Housing at local collaborative networks, be present at events, greeting residents, and working with parents, seniors, and children.

• Respond quickly to various situations, including crisis and potentially critical situations, using the Harm Reduction Model.
• Design and deliver programs for families, children, seniors, and individuals with special needs in public assisted affordable housing.
• Able to work with vulnerable populations with a history of mental illness, chronic health issues and or substance use disorders.
• Develop and implement individual service plan with residents.
• Demonstrate an understanding of cultural sensitivity and interacting in a diverse community.
• Conduct supportive services such as assessments, crisis counseling, benefits counseling, and facilitating support groups.
• Able to facilitate meetings and give…