Registration Coordinator

Job Description - Registration Coordinator (LON
015986)

Job Description

Description

Location: Long Beach, CA / Onsite

Department: TCI Registration

Status: Full-Time

Shift: Days (8hr)

Pay Range: $22.89/hr - $33.18/hr

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.

Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

The Registration Coordinator position represents the beginning of the revenue cycle for the medical center in aspects of demographic and financial data gathering/ processing that will result in appropriate exam/procedure(s) and reimbursement of hospital services. This position is also responsible for initial patient intake, including scheduling, order entry, OP appointments, financial navigation providing out of pocket estimates to patients. Also responsible for reviewing previous visit reports to ensure appropriate appointment scheduling.

Eligibility review and obtaining authorizations from referring physicians and/or requesting authorization for insurance payers. Conducts interviews with patients representing the medical center’s admission and financial policies that adhere to JCAHO standards. Under minimum supervision, performs specialized clerical duties which require frequent independent judgment and thorough understanding of applicable procedures. Duties include receiving and/or conveying information, preparing summaries, sorting and matching documents and filing records.

Customer service, listening skills and the ability to work in a multi-cultural / multi-ethnic environment are critical. Adherence to high quality standards and use of lean principles to continuously improve performance.

Triage patient intake for appropriate appointment schedule, review prior visit history, correct diagnosis, correct appointment and correct date/time.

Obtain initial patient demographics, including referring/ordering physician and third party/guarantor information.

Obtain accurate and current patient demographic and financial information to establish a valid medical record and patient billing account. Expedite third party billing and collection in accordance with established hospital billing policies and standards. Facilitate professional fee billing for outpatient clinic

visits.

Complete and document the hospital’s Condition of Admission and advise patient of other related forms to ensure compliance with JCAHO regulations.

Inform patients of and collect insurance information, co-payments, deductibles, or deposits. Follow established cash handling procedures. Provide out of pocket estimates for patients.

Support all daily clinical records functions including filing in chronological order, retrieval and auditing. Manage work queues to resolve errors in a timely manner.

Ensure that clinical record systems are maintained in compliance with state and federal regulations.

Direct patients and visitors appropriately giving clear and concise directions. Escort patients to service site when necessary.

Timely…