Housekeeping Supervisor

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur.

It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

• Consistently offer professional, engaging and friendly service.
• Create a welcoming atmosphere for visitors and guests during their stay
• Maintain a high level of professionalism in all aspects of job performance.

• Guide guests and answer questions as needed
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Supervise the activities and lead a team of Room Attendants to achieve our high standards of cleanliness and luxury
• Assign duties and inspect work to ensure compliance with prescribed standards of cleanliness.
• Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
• Monitor inventory of cleaning supplies and equipment, report to management any shortage of inventory.
• Respond to guest requests, complaints, and inquiries promptly and professionally.
• Conduct regular inspections of guest rooms and public areas, Room Attendant carts, stairways, Guest Corridors, to ensure compliance with Forbes cleanliness standards and hotel policies.
• Ensure Room Attendants are informed daily about priorities in their section
• Coach and Train Room Attendants, throughout the daily operations, providing feedback to enhance quality of their work
• Handle Guest concerns and react quickly, logging and notifying the proper areas.
• Participate in the talent management process such as training, re-training, coaching, counseling, and disciplinary action.
• Monitor staff on the proper use of chemicals and equipment.
• Inspect Room Attendants work performance within on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Assist in inspecting all VIP rooms and report their availability to the Front office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendant carts are brought down for stocking.
• Ensure records of daily assignments are completed, signed off and turned into Housekeeping office on time.
• Collaborate with other departments, such as Front Office and Engineering, to ensure seamless guest experiences.
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to engineering.
• Follow through on each work order until completed.
• May be required to clean rooms as business needs or as instructed.
• May assist with taking inventories of Cleaning supplies, Guest Supplies and Linen.

• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner, update room assignments as needed via - Alice device.
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues and members in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensu…