Bell Attendant

As a Bell Attendant, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You will play a key role in creating memorable experiences for our guests by delivering a warm and efficient service from arrival to departure, whether on the curbside, at the door, in the lobby, or throughout the hotel.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Welcome every Guest entering the hotel (Arrivals & Visitors)
• Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.
• Ensure the driveway is free from any obstruction
• Ensure that Guests are greeted at the car when pulling onto the driveway
• Remain observant and respond to each Guest who passes through the front entrances of the hotel
• Report suspicious people or behavior to security personnel
• Ensure that the driveway is not congested
• Maintain a presence on the driveway, at the door, and in the lobby throughout the shift
• Deliver Guest’s luggage, messages and any other items for delivery within the Hotel
• Engage warmly with guests whilst escorting them to their room
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)
• Offer assistance to Guests and answer questions in a helpful and informative way
• Work closely with concierge desk to provide information and recommendations about local attractions, restaurants, and transportation options.
• Coordinate with valet for outstanding arrival and departure experiences.
• Assist guests with storage of luggage.
• Monitor and ensure the security of guest belongings during transportation and storage.
• Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
• Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
• Maintain effective communication with colleagues to ensure seamless guest experiences.
• Maintain accurate records of stored luggage and ensure security protocols are followed.
• Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
• Follow all hotel and Forbes/LQA standard of service.
• Conduct self-audits and participate in the feedback of audits conducted to improve service levels.
• Handle guest concerns and provide assistance and resolution
• Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel
• Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests
• Maintain regular and predictable attendance
• Other duties as assigned

• Previous experience in a similar role within the hospitality industry preferred.
• Previous customer related experience required
• High School graduate or equivalent is preferred.
• Strong customer service skills with a friendly and outgoing personality.
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Knowledge of local attractions, restaurants, activities, and transportation options is an advantage.
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have ability to…