Culture Manager

Job Description

• Manage the workflow and the day-to-day operations of the Talent & Culture Department
• Main point of contact to assist all colleagues and leaders with all inquiries by providing feedback, guidance, and other assistance as needed
• Consistently offer professional, friendly and engaging service
• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Organize, attend and participate in management of employee engagement initiatives
• Manage and oversee the flow of applicants within the recruitment process including by reviewing resumes and applications to identify strong candidates for hire
• Engage in Talent & Culture social media initiatives to promote the property as the best place to work including by creating such initiatives
• Co-Champion the recognition committee by identifying team members for recognition and creating initiatives to incentivize and recognize team members
• Co-Champion the Health & Safety Committee
• Follow and implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for colleague arrival
• Coordinate and conduct Company and brand specific orientation programs and training as needed
• Manage the talent management platform to ensure successful cycle is observed by all supervisors, managers, and directors with regards to goals and objectives
• Provide training and support to all colleagues and leaders
• Manage the online learning platform for all leaders and colleagues
• Assist in the implementation of Talent & Culture strategies including by developing and suggesting new initiatives and plans
• Answer queries and communicate Talent & Culture policies and procedures to all leaders and colleagues
• Support the motivation of talent through recognition, rewards program, and regular activities through the hotel
• Create, implement programs, lead, and plan events to recognize key events in the lives of our colleagues including birthdays, years of service, births, etc.
• Manage Health Benefits and Wellness programs
• Provide support to colleagues including by engaging in the interactive process for potential accommodations
• Manage the process of leaves of absence, make appropriate recommendations and decisions on the leaves including extensions, follow up with employees, and keep accurate tracking system
• Ensure the HRIS system is accurate and changes such as benefits, compensation, terminations, and new hires are entered in a timely fashion
• Manage the pre-employment background check process and compliance. Make recommendations and decisions based on results obtained.
• Advance positive employee relations by building effective working relationships with all colleagues
• Provide assistance and support with employee relations issues
• Provide support in Colleague coaching, counseling, and discipline when required including by providing input regarding potential disciplinary action
• Assist in the review and processing of grievances
• Process and maintain confidential information and properly document information for payroll purposes
• Provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Follow and enforce policies and procedures
• Assist the team in performing administrative duties within the department
• Maintain regular and predictable attendance
• Perform other duties as assigned

• 1 year of Human Resources leadership experience required
• Prior Hospitality experience is desirable
• Previous experience in unionized environment an asset
• Strong knowledge of federal, state, and local law required
• Reading, writing, and oral proficiency in English & Spanish required
• Strong knowledge in handling requests for leave of absence and worker’s compensation
• Previous experience in Learning & Development an asset
• Computer literate in Microsoft Office applications
• University/College degree in a related discipline preferred
• HR certification an asset
• Strong organizational and leadership skills
• Highly responsible & reliable with strong sense of urgency
• Resourceful and ability to work cohesively as part of a team
• Fluent spoken and written Spanish is required

• Salary range: USD $78,000 - $82,000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

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