Senior Business Intelligence Analyst - IT Application Support

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Senior Business Intelligence Analyst – IT Application Support

You will interface with the Client’s IT staff on a regular basis. This role requires you to be onsite at the client location Monday through Friday. This role provides production support for enterprise applications and databases, focusing on financial and operational reporting. It ensures system stability, data integrity, and seamless integration across SAP Business ByDesign, SAP Concur, N4, N4 Billing, OAS, and Microsoft SQL Server/Oracle databases.

The analyst monitors system performance, troubleshoots issues, validates data flows, and supports workflows impacting billing, tariffs, demurrage, and guarantees. By maintaining reliable systems and accurate reporting, the analyst enables informed decision-making and efficient business operations.

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Monitor system performance using application and infrastructure dashboards, proactively resolving issues.
• Manage incidents, service requests, and changes via Jira Service Desk or similar ITSM tools, ensuring accurate documentation.
• Create and update technical documentation in Confluence, including runbooks, procedures, and system references.
• Administer applications in a Windows Server environment, including service restarts and component troubleshooting.
• Perform software upgrades, patches, and maintenance, following vendor guidance and change management procedures.
• Support processes involving terminal and line tariffs, demurrage, and guarantees, particularly as they affect billing.
• Conduct root cause analysis, log review, and post-incident reporting to improve system stability.
• Ensure reliable data flows and integrations across ERP, billing, and reporting systems.

• Bachelor’s Degree required
• Strong in BI Publisher
• Experience in Oracle SQL/PL SQL
• Experience in writing SQL queries
• Ability to work with Packages, Functions and Procedures
• Ability to manage client conversations and meetings
• 5-10 years’ experience in SQL, SAP, billing

Estimated Pay Range: 77,400. per year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the…