Help Desk Manager

Are you a hands-on IT leader with experience in manufacturing, preferably aerospace? We’re looking for an IT Helpdesk Manager for a hybrid role to lead a team of Level I–III specialists supporting global IT and manufacturing operations. This role is critical in driving technology-driven process improvements while ensuring 24/7 operational support alongside your team.

• Lead and mentor a team of helpdesk specialists (~70% hands-on, 30% leadership).
• Oversee multi-site IT support (9 CA sites + 2 international) and coordinate on-call rotations.
• Manage IT service management, ticketing, and SLA processes.
• Support manufacturing ERP/MRP systems (Epicor preferred) and other business applications.
• Collaborate with global IT, cybersecurity, and infrastructure teams to implement technology solutions.
• Plan and execute IT projects, system implementations, and continuous process improvements.

• 3–5 years in IT leadership roles managing multi-level helpdesk teams.
• 3+ years in a manufacturing environment (aerospace strongly preferred).
• 2+ years supporting ERP/MRP systems in production settings.
• Strong technical knowledge:
  Windows Server, Active Directory, networking, cloud environments (AWS/Gov Cloud), Citrix, SQL, VPN, GPO, DHCP/DNS.
• Experience with IT service management, ticketing, SLA enforcement, and disaster recovery.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Must be authorized to work in the U.S.

• Join a growing aerospace manufacturing company driving innovation in IT and operations.
• Lead a talented team with room for growth and impact.
• Work in a dynamic environment with exposure to cutting-edge technology and global operations.

If you thrive in hands-on leadership roles, enjoy solving complex IT challenges, and have the manufacturing experience to back it up, we want to hear from you!

Please submit your resume and cover letter detailing your relevant experience and qualifications to Alissa at  Only shortlisted candidates will be contacted for further steps in the selection process.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit  The Company will consider qualified applicants with arrest and conviction records.