Service Desk Technician

Come for the Challenge. Stay for the Experience.

At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive  team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.

We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries:
Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.

Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core;
Building Success Together;
Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.

Opportunities abound  firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating client engagements for our teams to work on—the kind of work that helps you develop and refine your skills to advance in the profession.

HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time.

We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.

Service Desk Technician is responsible for identifying, researching, and resolving technical issues. Key responsibilities involve responding to technical support tickets from our staff submitted via the firm’s service desk ticketing system, as well as documenting tickets to ensure a timely resolution.

• Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
• Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
• Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
• Prepare decommissioned equipment for physical disposal
• Conduct research on specific software or hardware
• Help maintain documentation on software and computer systems
• Participate in various IT related projects as needed

• Associate or Bachelor’s degree in information technology or in a related major required
• At least six months of end-user support or related experience either in a paid or volunteer program
• Working knowledge of computer hardware and other peripherals
• Working knowledge of Windows 11
• Working knowledge of Office 365 apps (Excel, Word, Outlook)
• Working knowledge of Adobe Acrobat DC
• Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP
• Excellent verbal and written communication skills
• Ability to logically define problems, collect data, establish facts, and draw valid conclusions
• Ability to explain complex IT concepts in simple terms
• Demonstrate strong organizational skills and attention to detail
• Be responsive with an appropriate level of urgency
• Work on multiple tasks simultaneously with regular…