Systems Director

Business Systems Manager (Salesforce focused)

[Location :
Long Beach, CA]

[Pay Range or Salary Range 80-100k]

[Work Schedule / Shift Details]

[

Employment Type

– e.g., Contract, Direct Hire, Temp-to-Hire]

The Director, Business Systems serves as a strategic partner across all departments, bridging business needs with technology solutions. This role combines technical expertise and business acumen to optimize operations, implement systems, and drive digital transformation initiatives across the organization. The position works closely with executive leadership to support IT strategy, system implementation, and organizational efficiency, while acting as the primary liaison with external technology partners.

• Develop and maintain documentation for business processes and systems.
• Establish policies and procedures supporting technology systems and ensuring data integrity.
• Evaluate, recommend, and implement technology solutions to improve workflows and operational efficiency.
• Lead cross-functional projects and manage system implementations, upgrades, and integrations.
• Oversee organization-wide adoption of platforms such as Microsoft Teams and AI-based tools.
• Manage and optimize Salesforce, including database consolidation and end-user training.
• Partner with department leaders to understand operational needs and provide technology solutions.

• Coordinate system updates, releases, and performance monitoring.
• Create dashboards, reports, and metrics to support decision-making.
• Manage IT budgets, vendors, and software contracts.
• Oversee hardware procurement and infrastructure needs.
• Ensure compliance, conduct system audits, and manage user access/permissions.
• Serve as primary liaison with external IT support providers.

• Oversee telecommunications systems and leased equipment.
• Support team collaboration, coaching, and organizational initiatives.
• Manage technology inventory, approvals, and administrative processes.
• Provide technology support for organizational events as needed.

• Bachelor’s degree in Business, Information Systems, or related field.
• 7–10 years of relevant experience, including business systems or IT management.
• Salesforce system administration experience required; certification preferred.
• Experience with system implementation, change management, and user adoption.
• Strong project management and cross-functional collaboration skills.
• Ability to translate technical concepts for non-technical stakeholders.

Medical, dental, vision, PTO, sick, etc

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