More jobs:
Service Desk Agent
Job in
Long Beach, Los Angeles County, California, 90801, USA
Listed on 2026-05-30
Listing for:
Med Tech Solutions
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Service Desk Agent
Stoltenberg Consulting
• United States (Remote)
10 years IT, actual technical resolutions, networks, citrix, printers, servers, drivers, installing and troubleshooting software, etc. CompTIA A+ cert a plus.
FTEs with our company cannot do any other EMR FTE or consulting for any other firms or clients.
Expected hours: 40 per week.
Benefits- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
- Evaluate all incoming tickets. If unable to resolve, elevate to other resources as needed based on complexity or duration of support needed.
- Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self‑service ticketing systems.
- Provide support for workflow related problems.
- Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
- Provide level 1 & 2 remote technical support on various issues such as login issues, printing, network and basic desktop & server troubleshooting.
- Evaluate all incoming tickets. If unable to resolve, elevate to other resources as needed based on complexity or duration of support needed.
- Assist in resolving Epic and Cerner tasks such as user account management and access control.
- Set up and troubleshoot Epic and Cerner connectivity for remote users.
- Collaborate with the client Epic and Cerner analysts to ensure seamless operations.
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