Principal, IT Transformation

The Job

This role is responsible for leading and managing the strategic design, development, and execution of IT migration projects, particularly focusing on claims and enrollment platforms. The Director will set up and operate a Migrations Office, create and execute comprehensive master plans, communicate issues, manage risks, collaborate across the organization, and leverage technical skills in automation and AI to ensure smooth and efficient transitions.

The Director will ensure that all migration projects are delivered on time, within budget, and meet high quality standards, while also aligning with business objectives and regulatory requirements.

• Setup and manage a Migrations Office: establish and lead a Migrations Office to coordinate and execute migration projects. Develop and implement operational models for day-to-day activities, ensuring a structured and efficient environment.
• Experience with claims and enrollment platform migrations: lead and manage migrations of claims and enrollment systems. Ensure that migrations are aligned with business objectives and regulatory requirements, minimizing disruption and maximizing efficiency.
• Create and execute a master plan: develop comprehensive master plans for migrations. Ensure accountability for the execution of these plans, tracking progress and making necessary adjustments to meet project goals.
• Communicate issues and manage risks: communicate project status, issues, and risks to stakeholders in a clear and timely manner. Implement risk management strategies to identify, assess, and mitigate potential issues, ensuring project success.
• Collaborate strongly across the organization: work closely with business and delivery teams to manage dependencies and ensure alignment. Facilitate cross-functional collaboration to enhance project outcomes and address any challenges that arise.
• Technical skills for automation and understanding of AI: utilize technical skills in automation to streamline migration processes and improve efficiency. Leverage AI and machine learning technologies to enhance forecasting, scheduling, and decision-making.
• Technology director to own day-to-day delivery across multiple healthcare domains.
• Good experience of reporting and business metrics.
• Strong business engagement and communication skills.
• Experience in claims and PI delivery and migrations, with functional knowledge.
• Experience implementing AI solutions to transform the workflows.
• We seek rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's vision and goals.
• Other duties as assigned.

• 7–10 years of related experience.
• 7 years of leadership experience.
• Project management: proficient in project management methodologies and tools. Ability to manage multiple projects simultaneously and ensure they are delivered on time and within budget.
• Technical expertise: strong technical background in IT systems, particularly in claims and enrollment platforms. Knowledge of automation tools and AI technologies.
• Change management: expertise in IT and business change management. Ability to develop and execute strategies for managing change effectively.
• Stakeholder management: skilled in managing relationships with key stakeholders. Ability to align project goals with stakeholder expectations and manage their involvement throughout the project lifecycle.
• Technology director to own day-to-day delivery across initiatives and can effectively connect the dots between operations, experience, and clinical domains.
• Experience in claims, migrations, with functional knowledge of business cycles.
• Good experience of reporting and business metrics.
• Strong business engagement, facilitation and communication skills, with strong expertise and understanding of Medicare/health care business.
• Experience implementing AI solutions to transform the workflows and reimagine workflows.
• Specialize in creating migration master plans, coordinate across teams and be accountable for technology change enablement.
• Help shape the IT strategy and lead execution, provide leadership to track and facilitate any problem solving.
• Develo…