Business Systems Analyst - AI & ServiceNow

Position: Staff Business Systems Analyst - AI & ServiceNow
Master AI Engineering with the most practical and comprehensive  at Towards AI Academy.# AI Jobs# Staff Business Systems Analyst - AI & Service Now## Intuit Published 28 Mar 2026### Share this job Mountain View, CA, USA
147K - 223K USD Annual Full Time### Share this job Towards AI has published Building LLMs for production!## Role Highlights### Languages used

GO### Key skills

Generative AI Computer Science Integrations Problem  Solving Business Administration

SMEInformation Technology System Administration Research Transformation Agile Testing Data Regression Automation ### Tools, Libraries and Frameworks

IOS## Description This role involves serving as a subject matter expert for a specific platform, focusing on its various modules and functionalities. The position supports the readiness for a go-live event by validating requirements, reviewing configurations, and enabling stakeholders. Post-launch, the individual will maintain and improve the platform, while also driving digital transformation initiatives. The role champions an AI-first approach to problem-solving, implementing intelligent workflows to enhance user experiences.##

Required Qualifications and Skills The role requires over five years of experience in business systems analysis or HR technology, with a strong background in gathering requirements, designing processes, and delivering solutions. Prior end-to-end experience with Service Now HRSD implementations, from requirements to go-live, is necessary. A Service Now HRSD Certification is mandatory, or a plan to obtain it within six months of hire.

Hands-on configuration experience with Service Now HRSD modules such as Case Management, Employee Center, Knowledge Management, and Virtual Agent is essential. The position also demands strong AI experience from a technology perspective, including exposure to Service Now Now Assist, generative AI tools, and AI-driven automation. Demonstrated experience in HR Transformation and HR Digital Transformation, including process redesign and change enablement, is required.

Experience working within an agile delivery model is also a key qualification. A Bachelor's degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field is required.## Apply## Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.## About the company### Intuit### Size
17718### Founded### HQMountain View, US## Description Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with Turbo Tax, Quick Books, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief.

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