Field Support Level 1

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mitchell Martin, Inc., is seeking the following. Apply via Dice today!

Title: Field Support Level 1

Location: Long Beach, CA

Position Type: Contract

Compensation: Pay Range: $20.00-$26.00 Per Hr

The position involves providing IT support for a group of outpatient imaging centers and call centers in the Lancaster, CA area.

This is a contract role requiring strong problem-solving skills and the ability to support various systems and equipment.

The role demands effective communication and collaboration with both internal teams and external vendors.

• Support users across multiple systems and equipment types.
• Provide onsite and remote troubleshooting and support.
• Collaborate with leadership to meet hardware and software needs.
• Visit sites to resolve issues and ensure IT readiness for projects.
• Maintain and implement system updates and changes.
• Ensure security practices are upheld and deficiencies addressed.
• Manage inventory and perform preventative maintenance.
• Collaborate with operational leadership to assess and deliver on IT needs.
• Monitor and resolve issues, service tickets, and projects.
• Communicate with leadership to prepare for ongoing and future projects.
• Assist with installation, configuration, and troubleshooting of IT equipment.
• Maintain knowledge of systems and participate in continuing education.

• Bachelor's or Associate's degree in a related technical field or equivalent IT support experience.
• Strong Operational And Analytical Abilities With Excellent Communication Skills.
• In-depth knowledge of PCs, printers, servers, and network operations.
• Proficiency in problem determination and resolution.
• Valid driver's license and ability to travel between sites as needed.

• PCs
• Printers
• Network Operations
• LAN/WAN
• TCP/IP Protocol
• Microsoft Office

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here

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