Customer Solution and Success Engineer

Workplace Type: Remote
- Region: San Francisco, CA

• Methodically empirical and experimental in approach and evaluation without being bound by over paralysis-by-analysis
• Be an enthusiastic learner and curiosity seeker, focusing on what can be done rather than hindered by notions of what cannot be
• Work ceaselessly to improve knowledge of the security field, threat landscape, security intelligence, moving proactively toward prevention and detection of threats
• Possess effective verbal and written communication skills, be passionate about sharing knowledge, tactics, strategy, as well as advocating for the project mission
• Great logic and problem-solving skills.
• Evangelize security within Catch Probe and be an advocate for customer trust

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Catch Probe solutions to achieve their business and security objectives
• Be a Senior Technical advisor guiding the customers in implementing Catch Probe Intelligence solutions with a focus on fully integrating these technologies into their security operations.
• Be a Go-To customer expert on Catch Probe Intelligence solutions and become a Subject Matter expert over time.
• Serve as a customer advocate in influencing product roadmap and improvements, Coach customers on how to establish and manage their overall Cloud Security program.
• Conduct Webinars & other customer advisory sessions to provide Best Practices guidance on Security Intelligence Solutions.
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.

Required Qualifications: These are REQUIRED qualifications. Candidates will be dispositioned out if they do not have these qualifications. These MUST be quantifiable.

• 5+ years of experience in the security domain, including both detailed understanding of attacker techniques and tracking the threat actors behind specific campaigns.
• 5+ years of experience in multiple security engineering disciplines (threat intelligence, incident response, red teaming, penetration testing, security operations, application security, fuzz testing, etc.)
• 3+ years of people management experience, or relevant experience demonstrating readiness to step up into a people management role.
• 3+ years of hands-on experience in Malware Analysis, Reverse Engineering and various sandbox technologies
• Public track record of relevant security research, especially around threat actor tracking
• Master's degree or advanced technical degree
• 5+ years of experience with operational security/Intel roles in large, complex organizations.
• Experience analyzing cost/benefit of security feature selection
• Creative leader with superior analytical abilities
• Excellent written and verbal communication skills while engaging both technical and non-technical stakeholders
• Strong problem solving and negotiation skills to earn trust with teams
• Demonstrated ability to work through ambiguity to detailed solutions
• Maturity, judgment, and proven ability to lead and influence others
• Independently driven, resourceful, and able to deliver results with minimal direction
• Ability to communicate clearly and effectively with developers, product managers and senior business leaders
• High sense of ownership, urgency and drive
• Proven ability to collaborate and establish key threat intelligence partnerships to bolster information sharing and defenses
• Expert knowledge in tracking APT adversaries leveraging the Diamond Model to identify and characterize various TTPs, capabilities, infrastructure, and operational campaigns
• Knowledge of major cloud and productivity platforms, identity systems to map attacker technique to expected footprint in range of datasets
• Experienced with curation of Threat Intelligence and delivering customer briefings and use data to “tell a story”
• Collaborate with other intelligence teams across Catch Probe to design and develop new security…