Network Support Engineer II

Manson Construction Co. was founded in 1905 as a small pile-driving business supporting the early development of Seattle’s waterfront. Today, Manson’s legacy of quality marine services continues to grow at locations throughout North America. With more than 800 employees and a large fleet of equipment, Manson supports high-profile marine infrastructure and energy projects across the nation.

Manson Construction represents generations of people, families, and communities whose commitment to success, safety, and ingenuity aligns with our core values:
Take care of people;
Do the right thing; and find a better way. At Manson, we strive to create an engaging and respectful environment where employees can share their ideas. We recognize that our employees are Manson’s number one asset and the reason why we continue to execute benchmark work in the marine construction and dredging industry.

The IT Network Support Engineer – II is a dual-hat role responsible for Vessel/Jobsite network engineering (approximately 50%) and Tier 1/ Tier 2 end-user helpdesk support (approximately 50%) for vessels and office personnel. This position serves as the primary contact for vessel networking design, management, security and troubleshooting, while also acting as hands‑on support resource responding directly to user issues, service requests, and incidents.

The role requires a technically strong, service-oriented engineer who is comfortable switching between network infrastructure responsibilities and direct user support. The position focuses on the largest vessels with complex networks but will also design and support networks for smaller vessels, ensuring continuous production uptime, network hardening, security and end‑user productivity.

• Design, implement, and maintain vessel network architecture (physical and logical) in collaboration with OT teams.
• Ensure reliable and redundant vessel connectivity by coordinating with uplink providers.
• Manage network lifecycle, including hardware selection, upgrades, and replacements.
• Deploy firmware and software updates to vessel infrastructure (excluding PLC/survey systems).
• Implement and enforce network security controls, access management, and cybersecurity standards.
• Monitor network performance, validate alerting systems, and perform regular security reviews.
• Maintain accurate documentation, network diagrams, and asset inventories.
• Troubleshoot network issues, analyze alerts/logs, and determine root causes in coordination with OT teams.
• Serve as primary contact for network changes and provide rapid response, including on-call support and equipment replacement.
• Provide Tier 1 and Tier 2 support for vessel and shoreside users, including connectivity, access, and general IT issues.
• Troubleshoot and resolve incidents through the IT ticketing system, ensuring timely documentation and closure.
• Triage, prioritize, and elevate issues as needed while maintaining ownership through resolution.
• Support users operating in low or intermittent connectivity environments.
• Communicate technical issues clearly to non-technical users and provide guidance on best practices.
• Contribute to knowledge base documentation and identify opportunities to reduce recurring issues.
• Ensure compliance with Manson’s Code of Ethics and Standards of Business Conduct.
• Practice safe work standards and promote an Incident and Injury Free (IIF) work environment as a condition of employment.

• Computer related certifications, preferred.
• Must have a valid Driver’s License and acceptable driving record.

• AA Degree or a minimum of 5 years related experience.
• Cisco CCNA Certification (Routing & Switching).
• Fortinet NSE 4 Certification preferred; must obtain within 12 months.
• Knowledge of LAN and WLAN technologies preferred.
• Basic Knowledge of WAN technologies including T1s, MLPPP and VPNs preferred.
• Knowledge of communication technologies including satellite, cellular and wireless communication preferred.
• Knowledge of TCP/IP including IP addressing, subnetting, DNS, DHCP, etc…