Operations Support Specialist, IT​/Tech

Overview

The Operations Support Specialist is an entry‑level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and following standard operating procedures to problem solve.

• Entering orders into the system according to customer standard operating procedures
• Carrier Vetting; setting up new carrier partners into Accellos
• Proof of Delivery (POD) Requests for accounting or account managers

• Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
• Trouble‑shouting any issues arising during the verification process
• Escalating issues to the carrier or customer account managers in a timely manner when necessary

• Setting pick‑up or delivery appointments and entering them in the system
• Requesting appointment changes as per related standard operating procedures
• Ensuring all parties are advised of appointment times

• Contacting carriers for daily tracking of in‑transit shipments and updating the system
• Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers
• Monitoring reefer settings for temperature‑controlled shipments
• Providing ad‑hoc information to carriers as requested, or forwarding request to carrier account manager if necessary

• Duties as assigned by management, which could include, but are not limited to, responsibility to cross‑train with other operations representatives on each other’s areas of responsibility.

• High school diploma or GED required. College diploma preferred
• 1–2 years of experience in logistics and/or customer service preferred
• Strong computer knowledge or willingness to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
• Strong data entry, customer service and troubleshooting skills
• Exceptional conflict resolution and negotiation skills
• Excellent oral and written communication skills
• Bilingual (English, French) preferred
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed

The base hourly rate for this position is $22.81–$30.41 per hour. NFI takes into consideration applicants’ qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are eligible for a robust benefit program, which includes medical, dental, vision, prescription drug coverage, 401(k) plan, wellness program, life insurance, paid time off, and paid parental leave, among other benefit plan options.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)

LA County applicants:
The company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.