Technology Integration Manager

The Technology Integration Manager owns and sustains the Operations, IT, and Maintenance and Repairs Triangle, with Technology Integration Management at the center. This role takes over after initial project implementation and is responsible for ensuring that systems, processes, and vendors operate effectively in a live terminal environment. The Technology Integration Manager drives continuous improvement, system adoption, operational alignment, and vendor performance, ensuring technology delivers measurable business value.

• Act as the central authority across Operations, IT, and Maintenance and Repairs
• Ensure alignment between operational execution and system capabilities
• Drive accountability for system usage and performance across all groups
• Maintain structured, centralized decision-making for operational technology

• Identify gaps in system usage, workflows, and operational processes
• Lead improvements to:
  Work queues and system-driven execution, Equipment positioning and auto‑locate performance, Gate and yard efficiency
• Ensure all improvements are tied to measurable KPIs

• Enforce consistent use of system‑based workflows
• Reduce manual workarounds and exception‑driven processes
• Support training, reinforcement, and change management
• Monitor adoption metrics and intervene where needed

• Own relationships with technology vendors (RTLS, OCR, GOS, TOS, etc.)
• Define, track, and enforce SLAs across vendors
• Manage performance related to:
  System availability and reliability, Response and resolution times, Delivery of fixes and enhancements
• Ensure coordination across vendors for integrated system performance

• Lead governance across three levels:
• Daily:
  Issue tracking and operational coordination
• Weekly:
  Execution tracking and vendor alignment
• Monthly:
  Strategic alignment and escalation
• Maintain visibility into risks, issues, and dependencies
• Drive timely escalation and resolution

• Manage ongoing enhancements and post go‑live initiatives
• Maintain:
  Improvement roadmap, Prioritized backlog, Controlled release execution
• Ensure delivery without disruption to live operations

• Track KPIs across operations, systems, and adoption
• Provide structured reporting to leadership (Business & Performance Improvement Department)

The ideal candidate will possess:

• Bachelor's degree in Information Technology, Engineering, Computer Science, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3+ years of experience in container terminal operations, operational technology (OT), technology integration, or a similar industrial environment.
• 1–3 years of hands‑on experience with Kalmar equipment and technologies (required).
• Experience with Terminal Operating Systems (TOS), RTLS, OCR, Gate Operating Systems, or other port automation technologies.
• Demonstrated experience managing technology vendors, service providers, and SLAs.
• Strong understanding of container terminal operations, including gate, yard, and vessel workflows.
• Proven ability to lead cross‑functional teams and drive technology adoption and continuous improvement initiatives.
• Strong analytical, problem‑solving, and communication skills.
• Experience managing multiple priorities in a fast‑paced operational environment.
• Proficiency with Microsoft Office; experience with Power BI or similar reporting tools is an asset.