Transportation IT Support Specialist

Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) IT Operations Support Specialist in the Long Beach, CA area.

This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

• General IT Ops with focus on Vessel
• Support ABB and remote table protocols for STS Cranes
• Support ABB OCR system
• Support and test Navis’ N4 & XPS software
• Nice to Have:
  • Support TBA (Kone) TEAMS software for the automated guided vehicles
  • Support FMDS, Battery management system, and fence control system for the automated guided vehicles
  • Knowledge on the tools mentioned above

• 3-5 years of operations experience in shipping or transportation (Vessel)
• Must be familiar with maritime business knowledge
• Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
• Managing work using Help Desk Tickets (Jira Service Desk)
• Understand overall vessel operations processes to support EDI and billing issues
• Understanding of inventory management principles and global logistics practices
• Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
• Ability to review and update relevant Documentation using Confluence
• Must have experience with Microsoft 365 (including TEAMS)
• Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!
• Strong written and verbal communication skills
• Strong attention to detail and organizational skills, including the ability to follow a detailed