Technology Product Manager

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Manages the development and lifecycle of technology products, including software, hardware, and services. Reporting into IT, this role will oversee multiple concurrent implementations, ensuring delivery across business functions while maintaining alignment with enterprise priorities. The Product Manager will partner closely with Product Owners, IT delivery teams, and program resources to ensure successful product delivery and adoption across the organization.

• Manage, plan, and coordinate the development of new products, enhancements of existing products and technical solutions based on short-term and long-term needs.
• Lead end-to-end project implementation for business needs, responsible for full depth of activities ranging from strategy and design definition to execution for specific projects to deliver meaningful business outcomes.
• Understand business unit operations and identify opportunities to leverage technology to increase efficiency or effectiveness.
• Oversee multiple concurrent implementations, ensuring consistent delivery quality, governance, and alignment across work streams.
• Partner with Product Owners to refine backlogs, prioritize features, and translate business needs into actionable IT requirements.
• Work closely with Program/Project Managers to manage timelines, dependencies, and risks across parallel implementations.
• Translate high-level business requirements into technical specifications and delivery plans, balancing value, feasibility, and scalability.
• Coordinate IT teams (developers, architects, QA, data, integrations) to deliver secure and reliable IT solutions.
• Oversee integration and data migration activities, ensuring accuracy and adherence to governance standards.
• Support testing, deployment, and release management, partnering with QA and change management teams to ensure smooth go-lives.
• Track and report on program-level progress, KPIs, and adoption metrics, providing transparency to IT and business leadership.
• Manage effective Change Management for IT-led projects and changes, reviewing test plans, communications, training plans, delivery schedules, and project plans.
• Maintain positive relationships with business, IT, and vendors by proactively setting expectations, coordinating information exchange, and reporting project progress and risks. Keep management informed of key issues.
• Measure and communicate business value realized with the business stakeholder on a periodic basis.
• Apply significant knowledge of industry trends and developments to improve service to our customers.
• Lead teams in identifying and implementing process improvement initiatives which result in operational efficiencies and cost savings.
• Apply operational system knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations.
• Seek innovation, curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

• Bachelor’s Degree or equivalent work experience required.
• Complete understanding of Health Plan Core operations, like Claims, Eligibility, Encounters, Provider Data operations and GAD is required.
• 5+ years of experience in Product Management or Program Management or leading teams within enterprise IT specific to Health Plan core operations including Claims, Appeals and Grievances, Fulfillment, Enrollment, Capitation, and financial operations.
• 5+ years claims operations and/or…