IT Operations Analyst

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Support IT Governance Operations processes across Scan enterprise systems and applications. Includes the coordination and communication of Change, Incidents and Audits that results in maintaining the integrity of all Scan IT managed systems.

• Support Change and Release Management processes, including coordinating and communicating enterprise releases across key systems, applications, and programs.
• Support SCAN Incident Management by helping resolve service disruptions, minimizing business impact, and coordinating with business stakeholders, IT teams, and vendors.
• Identify and expand risks, and partner with program teams to mitigate and resolve issues that may affect release scope, schedule, or quality.
• Contribute to maintaining the CAB change calendar for all releases.
• Support critical operational activities for IT systems, including software releases, system configuration, defect management, change requests, and communications, while ensuring release processes are followed. Stay informed of Go-Live activities to track release progress.
• Support the manager with internal and external audit activities.
• Help maintain department metrics and KPIs.
• Identify opportunities to improve Change and Release Management processes.
• Maintain positive relationships with program stakeholders, IT teams, and vendors by proactively setting expectations, coordinating information exchange, and providing regular updates on progress and risks.
• Follow Enterprise Applications department guidelines, protocols, tools, and processes.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

• Bachelor of Science in Computer Science, Information Technology, or equivalent work experience.
• ITIL certification preferred
• 2 +years of experience supporting Change and Release Management processes.
• 2+ years large IT organization experience preferred.
• Familiarity with Agile Development, SDLC methodology
• Familiarity with ITSM tools.
• Excellent critical thinking and organizational skills
• Proficient in MS Office, Excel, and web-based systems
• Strong organizational skills.
• Excellent writing skills and the ability to express ideas concisely and clearly, orally and in writing.
• Excellent stakeholder management skills.

• Hourly pay range: $25.38 to $36.76 per hour

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our…